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  Superior Paper Handling Solutions, Inc.
7150 Boone Ave N, Suite 130, Brooklyn Park, MN 55428
Customer Service: (763) 546-9140 | info@superior-phs.com

What We Do

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Who We Are

Superior-PHS is the fastest growing
provider of friction feeding, batch counting, and integrated
transport and collation systems on the market. Read more
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Pioneering innovation and exceeding expectations: "while others are play catch-up, we are constantly moving forward..." See what's new
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Contact Us

Superior-PHS
7150 Boone Ave N.
Suite 130
Brooklyn Park, MN 55428
O: 763-546-9140
F: 763-546-8883info@superior-phs.com
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Shipping Information and FAQs

Superior-PHS makes every effort to ensure your order arrives safely and on-time. All shipping, freight, and crating charges will be the responsibility of the customer and will be billing on the final invoice. You can direct any additional shipping inquiries to info@superior-phs.com.

What options are available for shipping?

Superior-PHS utilizes UPS for commercial package shipments. The customer will incur all shipping charges for their orders and warranted replacement parts, including duties and taxes for international orders. Superior-PHS also utilizes a broker for all domestic and international freight shipments including LTL, air freight, and cargo shipments, scheduled by Superior-PHS. Customers that choose to coordinate their own freight shipment must submit a bill of lading prior to the pickup.

Do you ship internationally?

Yes, Superior-PHS does ship internationally. However, all orders must be paid-in-full including shipping, handling, and, if applicable, crating costs prior to the release of shipment outside of the US and Canada. The customer is also responsible for duties and taxes where applicable.

May I pick up my order to save on shipping?

Yes, you may choose to pickup your order in order to avoid shipping charges. Customers can choose to submit their UPS and FedEx account numbers to complete their order and/or arrange their own freight shipment in order to control their shipping costs. A bill of lading must be submitted by the customer to Superior-PHS prior to pickup. If your equipment is crated to ensure the integrity and safety of the equipment, you will incur a crating charge.  Request a quote for the crating charge for your shipment.

What are your shipping hours?

Dock service is available from 7am to 3:30pm CST. Orders filled after 2pm during normal business hours will be scheduled for shipment the following business day.

Does Superior-PHS provide on-site equipment installation/training?

Yes, Superior-PHS will provide on-site installation and training for newly purchased equipment. Superior-PHS will establish a standard rate per day for all preschedule out of town service, training, or support calls which includes travel expenses. As an alternative, customers are encourage to come to Superior-PHS and be trained on their equipment at our facility.

What are the rates for service and support labor?

Standard rates for service and support labor rates are as follows:

ON-SITE LABOR RATES
TIME PERIOD LABOR RATE/HOUR
Monday thru Friday: 8:00 am to 5:00 pm $150
Monday thru Friday: 5:00 pm to 11:00 pm $225
Monday thru Friday: 11:00 pm to 5:00 am $300
Saturday and Sunday: 8:00 am to 5:00 pm $300
Saturday and Sunday: 5:00 pm to 8:00 am $450

 Rates are for door-to-door time which includes billing for travel time at these rates. Rates are billed by the hour and apply to any portion of the additional hour. After hours and weekend support must be contracted for in advance. Superior-PHS does not provide standard after hours support availability.

For On-Site service calls outside of the standard 4 hour drive zone: Travel expenses will be billed at cost. Travel expenses include all related air travel, car rental, lodging, and $50 per day per diem. For any support calls requiring air travel there is an additional $900 surcharge to cover travel labor time. For prescheduled out of town service, training, or support calls please contact Superior-PHS for an all inclusive daily rate.

PHONE SUPPORT RATES
TIME PERIOD LABOR RATE/HOUR
Monday thru Friday: 8:00 am to 5:00 pm $40
Monday thru Friday: 5:00 pm to 11:00 pm $60
Monday thru Friday: 11:00 pm to 5:00 am $80
Saturday and Sunday: 8:00 am to 5:00 pm $80
Saturday and Sunday: 5:00 pm to 8:00 am $120

Rates are billed by the 15 minute increment and apply to any portion of the additional 15 minute increment. After hours and weekend phone support must be contracted for in advance. Superior-PHS does not provide standard after hours phone support availability. Any support call taken after hours or on weekends that was not contracted for in advance will be billed an additional $75 surcharge per call.

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